Digital Marketing

Customer Service Excellence (Level 2)

Deliver the customer experience that brings people back.

Delivered by Apex Professional Training Ltd · London, England

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About this course

On-demand course covering tone, complaint handling, vulnerable customers and service recovery.

Who it's for

Professionals upskilling or switching career into the field.

Entry requirements

No formal prerequisites.

Assessment

Online assessment with tutor feedback.

Funding options

Self-funded
Employer-funded

At a glance

Price: £89
Duration: 10 hours
Level: Beginner
Delivery: On demand
Location: Online
On demand: Start anytime
Certification: Level 2 Customer Service Certificate
Tutor: James Okafor

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Outcomes

Preview

Based on 91 learner check-ins 6 months after acceptance.

91%

Completed

66%

In role < 6 mo

£4.6k

Median uplift

“Used the certification to apply for site-management roles right after the course.”
— verified completer, South East England

No other platform publishes this for UK courses.

Provider trust

Apex Professional Training Ltd

69/100

Established

On Companies House

Median reply

~4h

Acceptance

66%

last 90 days

Accreditations

Live accreditations

Ofqual (England)PeopleCert (PRINCE2 / ITIL)BCS, The Chartered Institute for IT Chartered Management Institute (CMI)

How we calculate this

Official registry verification · Companies House · 5 months on record25/35
Accreditations · 1 regulated · 3 industry15/25
Reply speed · Median 4h20/20
Acceptance · 66% in last 90 days5/10
Moderation record · Flagged — under review4/10

Open formula. Read the methodology.

About the provider

Apex Professional Training is a UK-based training provider with over fifteen years of experience delivering accredited professional development across project management, data, and leadership disciplines. We work with learners and employers nationwide to build practical, career-relevant skills that translate directly into workplace performance. Our trainers are practitioners first and educators second, which means every course is grounded in real scenarios drawn from live industry projects rather than abstract theory. We believe high-quality training should be accessible, transparent, and outcome-focused, so we publish clear pricing, honest course outcomes, and verified learner feedback for every programme we run. Our delivery blends live virtual classrooms, in-person workshops at regional centres, and flexible on-demand modules so that busy professionals can learn in the way that fits their schedule. We are committed to inclusive learning and provide tailored support for neurodiverse learners and those returning to study after a long break. Over the past three years we have supported more than four thousand learners into new roles, promotions, and professional certifications, and we maintain long-standing partnerships with awarding organisations and employers across the public and private sectors. When you train with Apex, you join a community that genuinely cares about your progress from your first enquiry through to certification and beyond. We measure our success not by enrolments but by the careers we help to advance, and that principle guides everything from our curriculum design to our learner support model and our ongoing investment in trainer development.

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Customer Service Excellence (Level 2)

About this course

Who it's for

Entry requirements

Assessment

Funding options

Apply to Apex Professional Training Ltd for this course

Apply for this course

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